Westkensington Carpet Cleaners Terms and Conditions
These Terms and Conditions set out the basis on which Westkensington Carpet Cleaners provides domestic and commercial carpet cleaning services in the UK. By making a booking, the customer agrees to be bound by these terms. Please read them carefully before confirming any appointment. In these terms, references to “we”, “us”, and “our” mean Westkensington Carpet Cleaners, and references to “you” or “the customer” mean the person requesting or receiving the service.
Our services may include carpet cleaning, rug cleaning, stain treatment, upholstery care, spot removal, deodorising, and related specialist cleaning services. The exact scope of work will depend on the booking details, the condition of the materials, and any pre-agreed requirements noted during the booking process. We reserve the right to decline any work that is unsafe, impractical, unlawful, or outside the limits of our equipment and expertise.
These terms are designed to ensure clarity, fairness, and compliance with applicable UK law. They apply to all orders placed with Westkensington carpet cleaners, whether the service is arranged by phone, email, online form, or any other booking method. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.
To make a booking, you must provide accurate information about the premises, the type of flooring or fabric to be cleaned, the approximate size of the area, access arrangements, and any known issues such as heavy staining, pet odours, previous treatments, or sensitive materials. A booking is only confirmed once we have accepted the request and, where required, received any deposit or advance payment. We may request photographs or further details before confirming the appointment.
It is your responsibility to ensure that the service area is ready at the scheduled time. This includes moving fragile items, securing valuables, providing safe access, and ensuring that electricity and water supplies are available where needed. If furniture removal, parking permits, key collection, or special access arrangements are required, these should be disclosed at the time of booking. Failure to provide accurate information may lead to delay, extra charges, or cancellation of the visit.
Any quotation provided by Westkensington Carpet Cleaners is based on the information supplied at the time of enquiry and is not a fixed estimate for work beyond that scope. If, upon inspection, the actual condition differs materially from the description provided, we may revise the price, modify the service, or decline the job. Quotations are usually valid for a limited period and may be withdrawn or amended if circumstances change, including changes to material costs or labour availability.
Payment terms will be confirmed before the service begins or as otherwise stated in the booking confirmation. Unless agreed in writing, payment is due immediately on completion of the work. We may accept payment by bank transfer, debit card, credit card, or other approved methods. Cash may be accepted only if agreed in advance. Any deposit requested at the time of booking forms part of the total service price unless otherwise specified.
If payment is not made when due, we reserve the right to charge reasonable administration costs, suspend any future bookings, and take steps to recover the outstanding amount. Where a card payment is reversed, disputed without valid reason, or returned unpaid for any reason, you will remain responsible for the full amount due, together with any bank or recovery charges reasonably incurred. Any discounts, promotional pricing, or package rates are offered at our discretion and may be withdrawn at any time.
Additional charges may apply if the work takes longer than expected due to poor condition, excessive soiling, restricted access, parking difficulties, or the need for extra products and equipment. Where possible, we will explain such charges before proceeding. In some cases, stain or odour treatment may improve appearance but cannot be guaranteed to remove all marks completely, particularly where fibres have been permanently damaged or where prior cleaning attempts have set the stain.
Customers may cancel or reschedule a booking by giving reasonable notice. If you cancel more than 48 hours before the scheduled appointment, no cancellation fee will normally apply unless we have already incurred special costs, such as purchasing materials specifically for your job or arranging subcontracted services. If you cancel with less than 48 hours’ notice, a fee may be charged to cover lost time and allocated resources.
If you fail to provide access at the agreed time, or if the property is unsafe, unsuitable, or significantly different from the description supplied, we may treat the appointment as cancelled by you and charge a call-out or cancellation fee. Repeated short-notice cancellations may result in refusal of future bookings. If we need to cancel or rearrange the appointment due to unforeseen circumstances, illness, equipment failure, weather, or other operational issues, we will make reasonable efforts to offer an alternative date.
Where a deposit has been paid, the treatment of that deposit will depend on the timing and reason for cancellation. Deposits may be retained in full or in part where we have reserved time exclusively for your booking, ordered materials, or incurred other costs. Nothing in these terms limits your rights under applicable consumer law if services are not provided with reasonable care and skill or if there is a material breach on our part.
We will carry out our services with reasonable care and skill, using suitable professional equipment and cleaning products selected for the relevant fabric or flooring type. However, outcomes can vary depending on the age, condition, fibre type, previous treatments, and underlying structure of the carpet or textile. By instructing us, you acknowledge that some risks are inherent in cleaning work, including colour transfer, texture changes, shrinkage, or fibre distortion, particularly where items are already weakened.
To the fullest extent permitted by law, we are not liable for any pre-existing damage, wear and tear, hidden defects, poor installation, colour instability, manufacturer faults, or deterioration caused by unsuitable prior treatments. We are also not responsible for damage caused by your failure to disclose relevant information, such as delicate fibres, loose seams, underlay problems, or areas affected by dampness, infestation, or structural issues. Where we identify a risk, we may pause or stop the service and explain the reason.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. Subject to that, our total liability for any claim arising out of or in connection with the service shall be limited to the price paid for the specific service in question, unless a higher limit is required by law. We do not accept liability for indirect or consequential losses, loss of profit, loss of business, or loss of opportunity.
Waste generated during the provision of our services will be handled in accordance with applicable UK waste regulations. This may include used cloths, disposable protective materials, packaging, captured waste water, removed debris, and any contaminated residues produced during cleaning. We will dispose of or manage waste responsibly and, where relevant, separate materials for lawful disposal or recycling as part of our standard operational procedures.
You agree to disclose any hazardous or regulated substances known to be present in the property before work begins. We do not ordinarily handle clinical waste, asbestos, biohazards, or chemical contamination unless this has been expressly agreed in writing and suitable safety measures are in place. If hazardous waste is discovered during the service, we may immediately stop work, leave the area safe where reasonably possible, and charge for time already spent. Any disposal of hazardous material may require specialist contractors, for which additional charges will apply.
The customer remains responsible for ensuring that the premises comply with all relevant legal and safety requirements. You must not request that we remove or dispose of items in a manner that would breach waste law, environmental rules, or local site restrictions. Any instructions from you that would require unlawful disposal will be refused. Westkensington Carpet Cleaners may decline to continue a job if compliance concerns arise. We may also record details of waste handling where necessary to demonstrate lawful disposal practices.
We may use subcontractors or suitably trained personnel to complete all or part of the work. Where this occurs, they will be engaged on our behalf and subject to equivalent service standards. We remain responsible for the performance of the service to the extent required by law. You agree to provide a safe working environment, free from unnecessary hazards, aggression, or obstruction. We may leave the premises if we consider the environment to be unsafe for our staff or equipment.
You must notify us in advance of any conditions that may affect the service, including pets, vulnerable occupants, restricted parking, no-water supply, faulty electrics, heavy furniture, or access limitations. If the property is occupied by children, elderly persons, or individuals with medical vulnerabilities, you should ensure appropriate precautions are taken during the cleaning process. We are not responsible for supervising occupants, securing belongings, or managing third-party behaviour during the appointment.
Any complaint about the service should be raised as soon as reasonably possible after completion, together with supporting details and photographs where appropriate. We may request the opportunity to inspect the area and, where necessary, return to assess the issue. This does not guarantee that a refund or remedy will be offered, but we will consider each matter fairly and in accordance with the nature of the service provided. Remedies may include re-cleaning, partial refund, or no further action, depending on the circumstances and legal obligations.
All intellectual property in our methods, branding, documents, checklists, and service materials remains our property or that of our licensors. You may not reproduce or distribute our written materials without permission. Any personal information supplied during booking or service delivery will be processed in line with our privacy obligations and used only for legitimate business purposes connected with administering the service, accounting, compliance, or customer support.
We may update these Terms and Conditions from time to time to reflect changes in law, operational practice, or service structure. The version in force at the time of your booking will apply unless a change is required by law or expressly agreed otherwise. If you continue to use Westkensington Carpet Cleaners services after an update, this will be treated as acceptance of the revised terms for future bookings.
These terms form the entire agreement between you and us in relation to the service, except where additional written terms have been expressly agreed. No statement by any employee or representative shall vary these terms unless confirmed in writing by an authorised person. If any term is not enforced immediately, that does not mean we waive our right to enforce it later. A waiver of one breach does not operate as a waiver of any other breach.
These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service, these terms, or any related non-contractual obligation shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law provides otherwise. This governs the relationship between the customer and Westkensington carpet cleaners for all standard service arrangements.
By booking a service, you confirm that you have read, understood, and accepted these terms. You also confirm that you are authorised to agree to them on behalf of the property owner or occupier where relevant. If you do not agree to any part of these terms, you should not proceed with the booking. Our commitment is to provide a professional cleaning service that is transparent, lawful, and delivered with reasonable care and skill.
